Last updated: 11 September 2026
Welcome to Proptino Manager. These Terms & Conditions ("Terms") govern your access to and use of our website, apps, and services (the "Service"). Please read them carefully. By creating an account, logging in, or using the Service, you agree to these Terms.
Proptino Global Limited runs Proptino Manager. This company is registered in England and Wales (Company No. 10884932). Its registered office is at 124 City Road, London, EC1V 2NX.
If you do not agree to these Terms, do not use the Service.
"Proptino Manager", "we", "us" or "our" means Proptino Global Limited.
We offer cloud-based property management software for landlords and letting agents in the UK. Our software includes a dashboard to manage properties, tenants, rent, expenses, inspections, and other workflows.
You can contact us at info@proptino.com or by post at the address above.
We may access your dashboard only to provide support, fix bugs, troubleshoot issues, or deliver training you request. You permit us to do this for those limited purposes. Our staff access is role-based and logged.
Renewals & cancellation. Plans will renew automatically unless you cancel. You can cancel by following the instructions in your account or by emailing us within the cancellation window. If you cancel, you can still use your account until your paid term ends. We do not give partial refunds for unused time unless the law says we must.
Failed payments. If a payment fails, we may suspend or limit access until you pay.
If a refund applies, we will return it to your original payment method. Processing times vary by provider and can take several days. Some services, like third-party checks or processed orders, may not be refundable. You can find details at the time of order or in the partner's terms.
Use the service lawfully and reasonably. In particular, do not:
We may suspend or end access if you break these rules.
Where we make HMRC features available, this section applies in addition to the rest of these Terms. If there is a conflict, this section takes priority for those features.
Proptino Manager can connect to HMRC's Making Tax Digital APIs so that you can view your tax obligations and send submissions to HMRC from within the software. The feature is a tool for preparing and transmitting information you provide. It does not calculate your tax position for you, and it does not check whether the figures you enter are correct.
You are solely responsible for:
We are not responsible for any penalty, interest, assessment or other loss arising from information you submit, from a submission made late, or from your reliance on the Service to meet a deadline.
We are not tax advisers, accountants or agents. Nothing in the Service or in our support communications is tax, accounting or legal advice. Seek professional advice for your circumstances.
To use these features you must authorise us through HMRC's own sign-in process. You sign in on HMRC's website, not ours, and we never receive or store your HMRC Government Gateway user ID or password. You can withdraw that authorisation at any time, in the Service or through your HMRC online account. Withdrawing it will stop the HMRC features working.
HMRC requires all software connecting to its APIs to send fraud prevention data with every request made on your behalf. This includes technical information about your device and connection. By using the HMRC features you acknowledge that this data will be collected and sent to HMRC. It is a mandatory HMRC requirement and cannot be switched off while you use those features. Our Privacy Policy explains exactly what is sent and why.
Your use of HMRC services through the Service is also subject to HMRC's own terms, conditions and privacy notice. You are responsible for complying with them.
We are an independent software provider. We are not endorsed, approved, accredited or certified by HMRC. Where our software has completed HMRC's formal recognition process for a particular service, we will describe it as "HMRC recognised" for that service only, and nothing more.
HMRC's APIs are operated by HMRC, not by us. They may be unavailable, changed or withdrawn at any time, and HMRC may change its technical requirements. We are not liable for HMRC downtime, HMRC errors, rejected submissions caused by HMRC systems, or for changes we must make to keep up with HMRC's requirements. You should not leave a submission to the last day.
We process personal data as described in our Privacy Policy (please review it alongside these Terms).
You can access, correct, export and delete your data at any time from within your account. If you switch to another provider or close your account, you may export your data before your access ends.
After termination we will keep your content for 30 days so that you can retrieve it, after which we will delete or anonymise it, except where the law requires us to keep records (for example billing records, which we keep for at least 6 years). If you need help exporting, contact us at info@proptino.com.
Our websites may show listings or content provided by users or local estate agents. We do not control third-party listings and are not responsible for their accuracy or availability. Always verify details directly with the advertiser or provider before committing to rent, buy, or purchase related services. Links to other sites are provided for convenience and do not imply endorsement; you use them at your own risk.
Where you use tenant referencing or similar services:
We offer tools to record inspections, inventories, check-in/check-out reports, and to collect digital signatures. These tools help you keep records and make workflows easier. However, they do not replace your legal duties as a landlord or agent. You must ensure documents meet your specific legal needs.
We aim to keep the service available and fast. We may perform maintenance, add features, or fix issues. We will avoid disruption and notify you of material changes when practical. Mobile and third-party services can affect availability.
We take the security of your data seriously. Our security measures are described in our Privacy Policy.
If you believe you have found a security vulnerability, or you think your account or data may have been at risk, email info@proptino.com with "Security" in the subject line. We aim to acknowledge reports within one working day. We operate a responsible disclosure programme and will not pursue action against security researchers who report issues to us in good faith.
You must tell us promptly if you believe your login details have been compromised.
We aim to meet Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2. If you have difficulty using any part of the Service, contact us at info@proptino.com and we will try to help and to provide the information you need in an alternative format.
All software, branding, logos, designs, databases, and content we provide belong to us or our licensors. Intellectual property laws protect them. You may use the Service only as permitted by these Terms. No rights are granted except as stated.
We do not use HMRC logos, crown copyright material or HMRC branding in the Service, on our website or in our marketing.
Public marketing materials (e.g., testimonials, counters, or feature lists) are for general guidance and may change over time.
To the fullest extent permitted by law:
You will protect us from any claims, costs, damages, and expenses. This protection is for issues that arise from your illegal use of the service. It also covers problems related to your content or if you break these terms.
We may suspend or end your access if you breach these Terms, fail to pay, or misuse the Service. You can end your subscription at any time using the cancellation steps set out above. After termination, we may delete your content after the retention period set out above, except where the law requires retention.
We may update features and these Terms to reflect improvements, legal changes, or new services. When changes are material, we will notify you by email or in-app notice. Continued use after the effective date means you accept the updated terms.
The laws of England and Wales govern these Terms and any non-contractual obligations. The courts of England and Wales have exclusive jurisdiction, except where consumer laws provide otherwise.
Proptino Global Limited
124 City Road, London, EC1V 2NX
Email: info@proptino.com